DONATION FAQ

Q1: Are my transactions on Club Rainbow (Singapore) website safe and secure?

Yes. Club Rainbow (Singapore) works with our payment gateway provider, which is of Payment Card Industry Data Security Standard (PCI DSS) Level 1 Compliance, the highest and most stringent of the PCI DSS levels. All transactions are 3-D Secure supported and enforced with a Two-Factor Authentication (2FA) using a One-Time Password (OTP) or PIN which will be sent to your registered mobile phone number. Your transaction and sensitive information, such as personal and credit card details, are protected and transmitted across with an encrypted connection using Secure Socket Layer (SSL) technology.

Q2: Are there any fees charged?

No, donors do not pay any fees.

Q3: Am I eligible for tax deduction for my donations to Club Rainbow (Singapore)?

Club Rainbow (Singapore) is an Institution of A Public Character (IPC) approved by the Commissioner of Charities to receive tax deductible donations. This means that donors will be eligible for 250% tax deduction for qualifying donations made to Club Rainbow (Singapore), in accordance to Inland Revenue Authority of Singapore (IRAS) regulations which can be found here.

Q4: How do I claim tax deductions on my donations to Club Rainbow (Singapore)?

When making your donation to Club Rainbow (Singapore), remember to select the option for ‘Tax Exemption’ and provide the necessary details, especially your identification number (NRIC/FIN/UEN) in order to qualify for tax deduction. We will provide the donation details directly to Inland Revenue Authority of Singapore (IRAS) to be automatically included in your personal/corporate Tax Assessment. An acknowledgement receipt will be issued to you if a valid mailing address or email address is provided.

Q5: When will I receive the tax deductions on my donations to Club Rainbow (Singapore)?

All eligible donations must be received by Club Rainbow (Singapore) latest 31 December of the year in order to qualify for tax deductions in the following Year of Assessment.

For example, if you make a donation in 2020 and the donation is received by Club Rainbow (Singapore) by latest 31 December 2020, tax deduction will be allowed in your tax assessment for the Year of Assessment 2021.

For donations made on our website via credit cards, it may take about 3 to 5 working days for processing by the issuing bank before the donation can be received by Club Rainbow (Singapore).

Q6: How do I set up a recurring donation to Club Rainbow (Singapore)?

You can download the donation form here and return the completed form by mail. Once we have received your form, we will notify you via email and advise on the date for the first deduction.

Q7: How do I change my default card for my existing recurring donation?

You can download the credit card authorisation form here and email the completed copy to us at accounts@clubrainbow.org.

Q8: My default card used for recurring donation to Club Rainbow (Singapore) is expiring soon; what do I need to do?

You will receive an auto-generated email from Club Rainbow (Singapore) to notify you to update your new card details when your card is expiring. Alternatively, you can email us at accounts@clubrainbow.org with your new card details.

Q9: How do I know if my one-time donation is successful? What do I do if it is not successful?

After you have made your donation, you will receive an email notification of its status from our payment gateway provider. A donation can be unsuccessful due to a number of reasons. In case of an unsuccessful attempt, please try again and contact your Issuing Bank if you encounter further issues.

Please check if the below applies and do try again.

Availability of Funds:

For credit card transactions, please ensure that your credit card transaction is within any applicable credit card limit. In the case of internet banking (IB) transactions, please ensure that there are adequate funds in your bank account and that your IB transaction is within any applicable IB transaction limits.

If you encounter further issues, please contact us at accounts@clubrainbow.org or 63771789 during office hours (weekdays, 10.00 am to 4.00 pm, except public holidays).

Q10. I am concerned about the general risks related to donations made via the platform. Can you highlight some of the associated risks that I should be aware of?

Club Rainbow (Singapore) will take all necessary steps to ensure safe and secure, however, we may want to bring your attention to some general risks made via the platform. Examples of such risk includes:

a) Donation transaction errors
• There is a possibility that the credit card holder may charge twice for the donation made due to clicking by mistake, other errors might be due to downtime by the internet service provider or payment gateway

b) Credit card fraud, identity theft and internet security
• Threats of malware, phishing, pharming and hacking attacks are some possible threats and attacks
• Exploited personal data such as stolen credit card information can be used by hackers for identity theft, unsolicited marketing and spamming

Please be assured that every precaution has been taken at our end to mitigate potential risk. You can refer to Q1 on our efforts in making the donation processing safe and secure.

Q11: Under what circumstances can there be a refund for my donation to Club Rainbow (Singapore)?

All donation(s) made to Club Rainbow (Singapore) are non-refundable, except in the event of exceptional circumstances e.g. due to fraud or errors. For any enquiries, please email us at accounts@clubrainbow.org.